Warranty & Returns
Icetrek takes pride in producing the strongest and most functional polar expedition equipment in the world. Each product is designed and tested by professional polar adventurers. However we are also acutely aware of the harshness of the polar environment and the varying abilities of users, both of which impact on the life of our products. As such we offer the following warranty on our products.
All Icetrek products are made in limited runs in small workshops and factories with a high percentage of human work and handling. They are not mass produced. As such our products may display minor blemishes that do not in any way affect their functionality or strength.
All products in their entirety are guaranteed against shoddy workmanship and defects in materials for 12 months after purchase. This guarantee is extended to the original purchaser and does not apply to subsequent owners of the product.Normal wear, abrasion, misuse, alteration, abuse or dismantling of the product is not covered. Damage to Flexi Bindings as a result of incorrect mounting is not covered by warranty. Abrasion of webbing and fabrics, including straps, sled covers and harnesses, under expedition conditions is normal and as such is not covered by warranty beyond defect and workmanship. Replacement parts are available for purchase.Icetrek will not be liable for incidental or consequential damages. If covered by the limited warranty, we will repair or replace your product at our own option.
The plastic components of your Flexi bindings are guaranteed without time limit against shoddy workmanship, defects in materials and breakage. This guarantee is extended to the original purchaser and does not apply to subsequent owners of the bindings. The lifetime guarantee does not apply to products used for hire, rental or multi-person use.Normal wear, abrasion, misuse, alteration, abuse or dismantling of any product is not covered. Damage to Flexi Bindings as a result of incorrect mounting is not covered by warranty. Icetrek will not be liable for incidental or consequential damages. If covered by the lifetime warranty, we will repair or replace your bindings or components thereof at our own option.
Return and Shipping
Before returning your product please contact Icetrek to avoid unnecessary shipping charges. An email with photo attachments of your concern is useful and in the event of Flexi binding failure you must submit photos of the product in it's entirety, including components mounted to the ski without alteration. We may be able to resolve a warranty claim by sending you parts. In most cases however you are required to send us the faulty or broken parts if not the item in its entirety. Include a description of the problem, your name, shipping address and a copy of the purchase invoice.Products sent to us for repair or replacement must be cleaned and clearly show the damage or breakage or they will be returned to the sender without notice.Shipping charges to Icetrek Expeditions' repair centre are not covered and are the responsibility of the customer. Icetrek will cover the cost of shipping replaced or repaired parts or bindings to your nominated address.
Repairs not covered by warranty
If an issue is determined by Icetrek not to be covered by warranty, we will issue you a quote with costs of repair or replacement, and shipping.
PO Box 217
Kiewa Valley Highway